Taylored Services: One-Stop-Shop for Multi-channel Retail Fulfillment

Tom McCormack, CIO

The boom in the retail fulfillment space entails well-oiled machinery to run the long line of processes from inventory procurement to last-mile delivery. However, port congestion, diminishing container and shipment space availability, and an ongoing labor crisis are a few of the present-day issues leaving multi-channel wholesale, retail, and e-commerce businesses overwhelmed. These roadblocks detrimentally impact their customer satisfaction levels and, in turn, their bottom lines.

Addressing the entire gamut of logistics and labor issues faced by wholesale, retail, and e-commerce companies is Taylored Services. The company offers high-end warehousing, transportation, and fulfillment services under a single roof. “We are a multi-channel fulfillment provider acting as a one-stop shop for businesses having multiple channels of distribution,” says Tom McCormack, CIO at Taylored Services. The third-party logistics (3PL) provider is equipped with a robust Tier-1 warehouse management system (WMS) to operate their intelligently designed warehouse facilities with 4 million square feet of floor space across 18 U.S. facilities and high-quality logistics management and supply chain management solutions. The company excels in both case fulfillment and unit fulfillment—a rarity in the 3PL space.

Taylored’s innovative offerings cover multi-channel warehousing and distribution, pick-and-pack order fulfillment, cross-stocking, reverse logistics, port drayage, and trailer storage, among other value-added services. Taylored’s transloading services with incredibly short lead times resolve the hassle faced by clients in transporting the contents of their shipping containers to either Taylored’s warehouses or their own facilities. In case of space shortages, the company’s multi-acre trailer parking spots address the entirety of clients’ container storage requirements. Taylored tracks stored containers and trailers using Department of Defense (DOD) grade proprietary GPS tracking devices that also provide security through device tamper notifications.

Taylored offers product kit building for clients’ marketing and promotional needs and is launching a newly-introduced, cost-effective parcels audit process as part of its value-added services.

Also, the company helps clients handle chargebacks in a compliant manner with efficient product labeling, handling, and tracking know-how. Taylored is compliant with over 200 retailers and wholesalers adhering to strict compliance guidelines that range from carton marking, product ticketing and routing.

The company’s signature strengths lie in its technological prowess and expertise in contract and labor management. Its cutting-edge WMS and autonomous mobile robots (AMRs) confer unmatched efficiencies to retail fulfillment, cut service costs, and reduce item picking and order lead times. To enable service efficiencies, Taylored analyzes their customer profiles and expected order volumes, and accordingly modifies the service contract terms through quarterly business reviews. Likewise, to optimize labor management, the company’s dedicated team assesses clients’ day-to-day order volume and collaborates with Taylored’s warehouse facility managers to determine the required labor force for each day. This enables the company to significantly control labor costs and improve operational efficiency by several notches. In essence, this helps Taylored foster strong collaborations with clients, which translate into long-term relationships.

We are a multi-channel fulfillment provider acting as a one-stop shop for businesses having multiple channels of distribution

With a range of dedicated fulfillment services, Taylored has scripted several success stories for clients, with an increment in their warehouse pallet positions from double digits to multiple thousands within a few years. For Lucky Brand Jeans, the company analyzed their vendor processes and guided Lucky Brand on how to modify their vendor packing procedures to reduce their picking charges by 65 percent for products that traversed the sorter. In another instance, Taylored simplified the returns process for a pure play e-commerce client by building a self-service web portal. The web portal enables the consumers of Taylored’s clients to interact directly with the portal to send returns. The result was savings for both Taylored and Taylored’s customer.

Presently, Taylored is setting up three new facilities: one in Savannah, GA and two in Edison, NJ—slated to be operational within the next 2 months. The company also plans to roll out its AMRs in the new facilities. For its flagship Savannah facility, Taylored is partnering with the strategic management holding company Körber to implement a state-of-the-art WMS. With its technological and domain proficiency, Taylored Services will continue to be the go-to 3PL partner for wholesale, retail, and e-commerce businesses in the years to come.

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Company
Taylored Services

Headquarters
Iselin, NJ

Management
Tom McCormack, CIO

Description
Taylored Services offers direct-to-customer fulfillment services, omnichannel retail warehousing, eCommerce distribution, vendor compliance services, and other value-added services. The company excels in both case fulfillment and unit fulfillment, and has first-rate transloading services. The third-party logistics (3PL) provider is equipped with a robust Tier-1 warehouse management system (WMS) to operate their intelligently designed warehouse facilities with 4 million square feet of floor space across 18 U.S. facilities and high-quality logistics management and supply chain management solutions. Taylored Services’ signature strengths lie in its technological prowess and expertise in contract and labor management.